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AI Fundamentals
Natural Language Processing (NLP)
Technology that helps computers understand, interpret, and respond to human language — whether written or spoken.
Business Applications
NLP is the technology behind features like:
- Email sorting — automatically categorizing incoming messages by topic or urgency
- Document search — finding information using natural questions instead of exact keywords
- Sentiment analysis — understanding whether customer feedback is positive, negative, or neutral
- Form extraction — pulling specific data (names, amounts, dates) out of unstructured documents
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